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Contact Us

Service stands as the cornerstone of our offerings at Energy Credit Union. We are committed to providing exceptional assistance, and to make that possible, we offer multiple communication channels.

Whether you prefer email, phone, or in-person interactions, choose the method that suits you best, and we're ready to help.

West Roxbury Main Office

156 Spring St


West Roxbury, MA 02132

Working Hours

  • Monday to Friday – 7:00 am to 4:00 pm
  • Saturday – 9:00 am to 12:00 pm

Directions to West Roxbury Main Office

We are located just past Baker Street at 156 Spring Street in West Roxbury.

  • From I-95 (Route 128) North or South
  • Take I-95 (Route 128) to Route 1 North (towards Dedham). Go North on Providence Highway (Rte. 1) for approximately 1.6 miles. At the rotary stay straight to remain on Providence Highway/VFW Parkway and continue for approximately 1.1 miles. Turn right onto Spring Street and follow for about 4/10ths of a mile. Energy Credit Union is located just past Baker Street on the right hand side.

Peabody Branch

12 Chestnut Street


Peabody, MA 01960

Working Hours

  • Mon, Tue & Wed: 9:00am – 4:00pm
  • Thursday: 9:00am – 6:00pm
  • Friday: 9:00am – 1:00pm

Important Numbers

The Energy Line, 24-hour Audio Response System

Please call: (888) 833-5587

Update or Forgot Pin (debit card)

Please call: 1.800.992.3808

Lost/ stolen/ fraud (debit card)

Please call: 1.833.462.0798

To Reset PINs and Passwords

To reset your PIN or password for Energy@Home, eStatements, The Energy Line or your ATM/debit card, please call Member Services at (617) 325-1999 or send an e-mail.

Contact Form

Note! Please do not send personal information via email and/or contact form.

2024 Holiday Closures

  • New Year’s Day – Monday, January 1, 2024
  • Martin Luther King Jr. Day – Monday, January 15, 2024
  • Presidents Day – Monday, February 19, 2024
  • Patriots’ Day – Monday, April 15, 2024
  • Memorial Day – Monday, May 27, 2024
  • Juneteenth – Monday, June 19, 2024
  • Independence Day – Thursday, July 4, 2024
  • Labor Day – Monday, September 2, 2024
  • Veteran’s Day – Saturday, November 11, 2024
  • Thanksgiving – Thursday, November 28 & Friday, November 29, 2024
  • Christmas – Wednesday, December 25, 2024
  • New Year’s Day – Wednesday, January 1, 2025

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