At Energy Credit Union, we consider service our most important product. To provide this service, we are available through a variety of communication methods. Choose whichever you prefer – email, phone or in person.


West Roxbury Main Office

156 Spring St
West Roxbury, MA 02132

The Energy Line, 24-hour Audio Response System

(888) 833-5587

To Report a Lost or Stolen Debit Card

Call the card issuer directly at (800) 264-5578 or contact Member Services.

To Reset PINs and Passwords

To reset your PIN or password for Energy@Home, eStatements, The Energy Line or your ATM/debit card, please call Member Services at (617) 325-1999 or send an e-mail. Requests received by noon will be processed by the end of the business day. Requests received after noon will be processed on the next business day.

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