Below are answered some of the most frequent questions we were asked.

Our office at 156 Spring St. in West Roxbury is open Monday to Friday, from 7:00 am to 4:00 pm and Saturday from 9:00 am to noon.

Our office is closed on all major holidays, including Christmas, New Year’s Day, Memorial Day, July 4th, and Labor Day.

There is a world of difference. Unlike banks, credit unions are member-owned, not-for-profit institutions. Member-ownership gives us the incentive to focus completely on providing value to members.

Energy Credit Union’s mission is to offer members access to low cost loans, high-interest savings, and other valuable products and services at the best rates possible.

Our routing number (also known as our ABA number) is 211083528.

Membership in Energy Credit Union is open to those who live or work in certain communities and to employees and retirees of KeySpan Energy New England. Family members of eligible individuals are welcome.

Eligible Communities include: Norfolk County Communities, Suffolk County Communities, Middlesex County Communities, Essex County Communities.

Request an application, call (617) 325-1999 or visit us at 156 Spring Street, West Roxbury.

Yes, retirees and their family members are eligible for membership.

Yes, if they are relatives of current members.

All members are eligible for direct deposit of funds to their checking, savings, Holiday Club or Vacation Club accounts. Members may arrange for direct deposit of their paychecks, pensions, VA checks, and Social Security payments.

  • For direct deposit of your paycheck, contact your employer’s payroll department for the appropriate forms and information.
  • To arrange direct deposit of your Social Security and/or Social Security Supplemental Income payments, call the Social Security Administration at (800) 772-1213 or call us at (617) 325-1999.
  • To arrange direct deposit of your VA or pension checks, call your employer’s human resources department.
  • To stop direct deposit of your paycheck or to change the amount of your paycheck directed to each of your accounts, contact your payroll department.
  • To stop or change direct deposit of pensions, VA checks, or Social Security payments, call us at (617) 325-1999.

Energy Credit Union is a proud member of the SUM network. You will not pay fees at any SUM ATMs. Visit the SUM Web site for locations of no-fee ATMs.

Please visit the NYCE Web site and use their ATM locator tool.

To report a lost or stolen debit card and obtain a new card, please call the card issuer at (800) 264-5578 or call the credit union at (617) 325-1999.

Energy@Home is a secure, convenient way to access your accounts via the Internet. Members can view their account history, make transfers, pay bills and more. We offer Energy@Home’s banking and bill paying services free of charge to our members. Read more about the benefits of Energy@Home.

It’s easy. Please read the instructions for getting started and be sure to read the Statement of Terms & Conditions before using Energy@Home. All you need is a checking account with Energy Credit Union, a computer, and access to the Internet using a browser with 256-bit encryption.

Once you log into Energy@Home, simply click on the Help button. You will find instructions for viewing your accounts, transferring funds, paying bills and more.

Your account information is updated online in real time.

You may experience difficulty connecting if you use a PC that is part of a network, such as a LAN or WAN that is connected to the Internet. Frequently, security barriers on many networks can prevent connection with secure, encrypted Web sites. If you experience difficulties in connecting from a networked PC, ask your network administrator about possible interference caused by security barriers. Also, see your Network Administrator regarding company policy for Intranet use.

The amount of time required for a bill to be paid depends in part on the payee’s systems. Each payee decides how they want to receive payments, and their policies may determine the number of days required for the transactions to be processed. After you set up your payees, you can view the list and see the number of business days required to deliver your payment. We recommend that you enter and transmit your bill payment instructions through Energy@Home at least ten (10) days before a bill is due. If you use Energy@Home to set up recurring payments of regular bills, please schedule these payments accordingly. If the bill is due the 15th of each month for example, set your transactions to occur on or before the 5th. You are responsible for any late payments or finance charges that may be imposed as a result of your failure to transmit a timely bill payment authorization.

Funds are withdrawn from your checking account at Energy Credit Union. Just as when you write a check, be certain you have enough money in your checking account to cover all scheduled payments.

By federal regulation, these accounts are classified as a non-transactional account and cannot be used by the Bill Pay service.

Energy Credit Union is committed to ensuring the confidentiality of your online transactions. Energy@Home incorporates security features for safeguarding your accounts and the information you transmit during a session. Energy@Home uses 256-bit Secured Socket Layer (SSL) strong encryption during your online sessions. Encryption is a sophisticated way of scrambling all information transmitted online before it leaves your computer, so that all information, including passwords and online bill payments are completely unreadable by unauthorized third parties. No transactional information will be transmitted without first being encrypted.

To prevent unauthorized access to your account, Energy@Home uses a double authentication system. This prevents unauthorized users from determining how to access your account while you are online and prevents unauthorized users from executing transactions on your account.

eStatements are account statements and images of cleared checks that are accessed through a secure Web site, where members can view, print or save the statements. eStatements look exactly like paper statements.There is no charge for eStatements.

Yes, your statement will continue to run from the first day of the month to the last day of the month and quarterly. Members who choose eStatements eliminate the regular waiting period associated with postal delivery. Typically, eStatements are available three to four days earlier than mailed paper statements.

It takes just a few minutes to complete the simple online registration form and accept the user agreement. We will send an e-mail message confirming your registration.

You will receive an e-mail notifying you that your statement is ready. The e-mail will contain a hyperlink to the eStatements sign on screen. You can also access the sign-on screen from this Web site.

  • If your e-mail notification was undeliverable, your current statement will still be available online. Simply access the eStatements sign on screen from this Web site.
  • If you do not provide an updated e-mail address before the next statement cycle, your account(s) will automatically be converted back to a paper, mailed statement.

By using the Adobe Acrobat Reader toolbar, press the printer icon. You can either print the entire statement or just a particular page. To save your statement, press the diskette icon.

Yes, the eStatements system uses Secure Socket Layer (SSL) encryption technology to protect the transmission of data. SSL allows software to communicate with Web servers in a secure, encrypted manner. All user sessions employ a 256-bit global unique identifier (GUID). Your eStatement files are not generated (and therefore do not exist on the Web server) until you log in with a legitimate member number and password. eStatements, when downloaded for viewing, are temporarily stored at a randomly generated Uniform Resource Locator (URL) address on the eStatements server. These files are automatically removed from the server within 30 minutes. The eStatements server resides behind firewalls, which block unwanted access.

From the eStatement sign-on screen, click the “forgot password” link. Enter your member number and current eStatement e-mail address and click “Enter.” You will receive your password via e-mail.

  • Requests received by noon will be processed by the end of the business day.
  • Requests received after noon will be processed on the next business day.

You can switch back to the paper version of your statement at any time. To cancel eStatements, simply click the “Maintain Your Account” link from the eStatement sign-on screen. Enter your member number, password, then click the link designated “to un-register from the eStatement service.” You may cancel eStatements by calling Member Services. You will begin receiving paper statements via U.S. mail starting with your next statement cycle.

Call The Energy Line at (888) 833-5587 and enter your member number and PIN. Follow the prompts to make inquiries and conduct transactions. Remember to end all of your responses by hitting the pound (#) key.

Yes. The forms on this Web site are protected by 256-bit encryption, the highest level of encryption available.