The Energy Line, 24-hour Audio Response System
To Report a Lost or Stolen Debit Card
Call the card issuer directly at (800) 264-5578 or contact Member Services.
To Reset PINs and Passwords
To reset your PIN or password for Energy@Home, eStatements, The Energy Line or your ATM/debit card, please call Member Services at (617) 325-1999 or send an e-mail. Requests received by noon will be processed by the end of the business day. Requests received after noon will be processed on the next business day.
Please do not send personal information via email and/or contact form.